INFANT SECURITY AND MAINTENANCE SERVICES

Health Readiness Contrating Office (HRCO), Bragg Services Branch Contracting Office (BSB), Womack amry Medical Center (WAMC), Fort Bragg, NC 28310 has a requirement for for the following: Can you provide supply the following service: All equipment, software and hardware must be compatible with the existing equipment and software. All equipment, software and hardware must possess the capability to feed back to the WAMC’s security suite. All equipment and updates must be compatible with existing equipment and server configurations. The basic service objective includes the following: Provide 24-hour / 7 days a week telephonic customer service line to assist with all complaints and service requests Provide access to all updates Provide zero cost replacement of faulty parts that fall under warranty. Provide on-call technician support where 24hr allowed response time for regular or routine service and 2 hour allowed response time for emergency service. Routine service designates day-time hours (0800 to 1600 hours) where system failure / error is causing a mild – moderate disruption of service. Emergency hours are designated after hours (1600 to 0800 hours) and / or when the failure / error is severely disrupting the system thus requiring rapid service. The rate of Routine and Emergency services will be determined at the initial solicitation which will be submitted. Rates shall be locked at the proposed amount and not subject to change. Contractor must take into consideration travel conditions and factor travel into the rate. Travel will not be billed separately. Provide one (1) annual comprehensive inspection (validation and system recertification) at no additional cost. Provide supply standard stock refurbishments at a locked in rate in order to continue to support the system. A standard set of refurbishments of consumable goods consist of one hundred (100) Infant transmitters supplied at least twice a year. Stock refurbishment will be supplied at the start of the contract and thereafter when required. Rates will be locked and not subject to change. Items will be delivered to the WAMC warehouse and invoice provided to the COR. Provide technician notes whenever repairs or inspections are performed that notes the action of the repair and any preventative maintenance that the technician may see. Technician notes will be kept in a binder that shall be left at WAMC for monthly review by the COR to keep track of services and necessary repairs. Scope: This non-personal, fixed price service contract shall allow any capable vendor / servicer who holds and maintains certifications in the system in order that work performed shall not void the software warranty, previous knowledge of WAMC and Fort Bragg, NC post, to perform maintenance and preventative service to and unto the infant protection system. Covered (warranty) Equipment List: Six (6) Client Computers One (1) Client only license (for the use of customer-supplied computers) Six (6) card readers (for door or computer) Fifteen (15) exit controllers (TECs/DEEACs) – actual number keypads One hundred (100) alarming band receivers (ABRs) Six (6) staff alert panels (SAP) Six (6) quick looks (high visibility or standard) Thirty-three (33) Code Locks – Double door items count as 2 One (1) QR devices (pull cords, call sets, universal, smoke, PIR, dome light)See full solicitation attached See the full solicitation attached.